2-1-1 @ IMPACT - Our Mission

IMPACT 2-1-1

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Who we are:

2-1-1 @ IMPACT is a central access point for Milwaukee, Kenosha, Racine, Ozaukee, and Washington County residents who need assistance with family, health and social services. This 24-hour central access point for information and referral serves over 140,000 people each year. It is prevention and pre-crisis focused. When someone calls 2-1-1 @ IMPACT, they will speak with a Community Resource Specialist - a professional trained to listen carefully to the caller's needs, help assess their situation and connect them to an agency that will respond to their needs.

For 2-1-1 IMPACT Legal Services click here

Hours of Operation:

24 hours, 7 days a weeek.


Intake Procedures:

In Milwaukee, Waukesha, Kenosha, Racine, Ozaukee, Washington,                                                                                                 Dodge, Jefferson, and Walworth counties simply dial 2-1-1 to get help with life.

To call using a cell phone or pay phone,
dial 414-256-4808 or 1-866-211-3380 (toll free).


Services Provided:

Assistance is available for a wide range of issues, including:

  • Emergency food
  • Alcohol or other drug abuse
  • Health care
  • Homelessness and emergency shelter
  • Financial assistance
  • Family and parenting issues
  • Mental health care
  • Legal assistance
  • Housing concerns
  • And many more...